About this role

Providing onsite support to customers and service partners in the assigned Mid West region of the US.
Responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems.
Write damage and special incident reports on customer complaints and forward these to the Product Support Manager.
Responsible for completing recalls and product campaigns.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Collaborate with product support manager and sales colleagues to achieve overall team targets.
Analyze customer complaints and write damage and special incident reports.
Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Instruct the service personnel from customers in all service and maintenance topics.

Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience
2-4 years of relevant experience in automotive industry
2 years of proven experience in motor coach aftermarket industry
Prior Bus / motor coach industry experience
Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience.
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally more than 50% of the time.
An attached resume is required

Mobile Service Technician

Key skills