Appraisal Project Manager

Role Overview

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Requirements

• High school diploma or GED required
• Insurance claims experience preferred
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highly detail-oriented with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements