Enrollment Coordinator

Role Overview

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset
• You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way
• With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals
• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach
• Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year
• Motivate and coach participants and families through the scholarship and application process
• Work with families to overcome barriers associated with studying abroad in high school
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness
• Host virtual student and parent-facing webinars, presenting to large groups at a time
• Present to students and parents in person at high schools and fairs in your territory
• Review applications, accept applicants, and convert them to paid participants
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals
• Maintain accurate records of communication with customers in Salesforce (CRM system)
• Provide on-program participant support for all programs throughout the year
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional
• Flexibility to work some evening hours to reach students and guardians when they’re available
• Responsible for providing emergency support during 1-2 travel weekends per year
• Opportunity to earn international travel up to once per year to chaperone student group flights

Requirements

• Bachelor's degree or international equivalent
• A minimum of two years of customer service or sales experience
• The ability to navigate challenging conversations
• International travel or study abroad experience is a plus
• Experience working with diverse high school students is a plus
• Additional language skills beyond English are a plus
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences
• Strong organisational skills and attention to detail

Benefits

• Paid time off
• Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)