Key skills
SalesforceCRMCommunicationSales
About this role
Role Overview
- Guide veterinarians and technicians through the Relief-to-Hire process, from interest to offer.
- Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience.
- Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards.
- Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals.
- Track hiring needs and placement opportunities to inform pipeline development.
- Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks.
- Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad.
- Identify workflow gaps or bottlenecks and suggest process improvements.
- Support testing and rollout of new tools or processes aimed at improving efficiency and experience.
- Keep candidate and placement records up-to-date in HubSpot and other systems.
- Assist with data entry and report generation to support internal visibility and forecasting.
- Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication.
- Coordinate with finance to ensure accurate billing for completed placements.
- Help resolve billing-related issues by liaising between internal teams and hospital partners.
Requirements
- 2-4 years of experience in account coordination, inside sales, recruiting, or a client-facing operations role where managing multiple relationships simultaneously was core to the work
- Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next
- Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process
- Experience working cross-functionally with multiple stakeholders or teams to drive outcomes
- Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports
- Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked
- Organized, self-directed, and able to prioritize in a fast-moving environment
- A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities.
Benefits
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
- Stipends for home office setup, continuing education, and monthly wellness.