Field Technician

Role Overview

• Provide onsite and remote technical support for business clients
• Deploy, configure, and support Windows workstations and servers
• Deploy, configure and support MacOS devices
• Support of mobile devices and tablets
• Support various line of business applications for customers
• Support Microsoft 365 environments
• Support Google Workspace environments
• Configure and support Mobile Device Management platforms
• Configure and troubleshoot networking equipment including firewalls, switches, wireless access points, and VPNs from various manufacturers
• Assist with infrastructure projects, upgrades, and migrations
• Monitor and maintain client systems using industry-leading management tools
• Create and maintain technical documentation
• Deliver outstanding customer service and technical expertise

Requirements

• 3+ years of professional IT experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows 10/11 and Windows Server environments
• Experience with Microsoft 365 administration
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
• Experience with Hyper-V, VMware, or other virtualization technologies is a plus
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities

Tech Stack

• DNS
• Firewalls
• MacOS
• TCP/IP
• VMware

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Professional development opportunities
• Certification assistance
• Flexible work from home options