UX Designer – Temporary, 3 months

Role Overview

• Optimization of the customer journey and experience
• Deep understanding of business flow
• Traceability and measurement of experience through tagging
• Data analysis and Business Intelligence
• Identification and redesign of friction points
• Ensure a smooth transition to human support

Requirements

• Proven experience in Conversational Design (Conversational UX/CUX)
• Journey and flow mapping
• Tagging and data instrumentation (Analytics)
• Prototyping and testing
• Knowledge of contact center platforms / IVR
• UX Research
• Agile concepts

Benefits

• Flexible working hours
• Professional development opportunities