Paralegal, Customer Service, LegalTech

Role Overview

• Act as an essential bridge between our company and its customers, championing customer success and satisfaction
• Conduct legal research, drafting legal documents
• Receive requests from users and leads, asking questions about the services we offer
• Support customers in setting up connections between their source code management platform
• Draft reports for customers based on the information they provide

Requirements

• Familiarity with LegalTech concepts
• Prior experience in customer success or similar role preferred
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference