AV Service Sales Coordinator

Role Overview

• Prepare and manage quotes for AV equipment, parts, box sales, and service-related requests.
• Support customer portal activity for equipment requests, quote submissions, box sales, purchase order follow-up, and required documentation.
• Review incoming requests for needed details such as part numbers, quantities, pricing, ship-to information, required dates, and customer purchasing instructions.
• Follow up with customers and internal stakeholders on quote approvals, documentation, and next steps.
• Enter and maintain accurate information in CRM and ERP systems, including customer requests, order details, job numbers, labor hours, budget allocations, and status updates.
• Coordinate internal order setup so customer purchase orders, quote documentation, job records, and order details are aligned before work proceeds.
• Maintain organized records and status visibility so Sales, Service Operations, Procurement, Logistics, and Finance can track current activity.
• Identify missing information, incomplete approvals, or other blockers and follow up until resolved.
• Work with Procurement to obtain vendor pricing, part availability, lead times, purchasing support, and order confirmations.
• Support purchase order creation, purchasing workflows, and vendor follow-up in accordance with internal processes.
• Coordinate with Logistics to track equipment shipments, delivery status, receiving confirmation, tracking information, and related documentation.
• Help ensure equipment is properly received in the system and associated with the correct job, order, or customer request.
• Support billing readiness by helping ensure customer purchase orders, quote approvals, receiving information, tracking details, and order documentation are complete.
• Coordinate with Finance and internal teams to resolve documentation gaps that could delay invoicing or order closure.
• Compile, update, and maintain sales reports, dashboards, order trackers, and internal status documents as needed.
• Serve as a coordination point between Sales, Service Operations, Procurement, Logistics, Finance, technical teams, vendors, and customers.

Requirements

• Experience in sales coordination, order processing, procurement coordination, customer service operations, or administrative support in a technical environment.
• Audiovisual industry experience or familiarity with AV equipment, service workflows, integration projects, or managed services preferred.
• Experience working in CRM, ERP, quoting, purchasing, order management, or customer procurement portal systems.
• Strong written and verbal communication skills with the ability to coordinate across multiple departments.
• Highly organized and detail-oriented, with strong documentation habits and accurate system updates.
• Ability to manage multiple open items, prioritize tasks, and keep work moving without constant supervision in a remote environment.
• Proactive, reliable, resourceful, and comfortable chasing down answers until issues are resolved.

Tech Stack

• ERP

Benefits

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs
• 401k
• Paid parental leave after 1 year of service.
• 12 company paid holidays
• 3 weeks of paid time off