Collections Manager

Role Overview

• Oversee and execute the firm’s collections strategy
• Consistently review policies and procedures around current processes to determine effective and efficient work methods to maximize collections and ensure compliance with firm’s policies and all relevant regulations
• Monitor portfolio performance and address at-risk accounts
• Manage formal escalation frameworks for high-risk matters
• Prepare collections analyses as needed and lead the development of reporting and metrics to support the firm’s collection efforts
• Monitor trends in account activity to proactively spot “at risk” clients at an early stage
• Oversee cleanup of unapplied cash and invoice discrepancies
• Co-lead firmwide collections pushes grounded in ICS analyses
• Regularly (monthly) meet with assigned Billing Attorneys to review outstanding WIP and AR to ensure timely billings and collections
• Work with Billing Attorneys, Section Chairs, Department Administrative Partners, and the Billing and Collections Committee to monitor and resolve delinquent accounts receivable issues
• Work closely with other accounting management team members to implement processes and policies that contribute to accurate revenue cycle accounting
• Serve as a resource on collections policies and best practices
• Supervise the work of the Accounts Receivable Coordinators to track the firm’s ICS, follow up with attorneys and clients for payment questions, and escalate issues when needed
• Set performance goals, conduct coaching, and ensure high-quality service
• Foster a culture of accountability, collaboration, and continuous improvement
• Provide consistent accounts receivable training to the Coordinators
• Train new attorneys and secretaries on Collections Processes.

Requirements

• Must have 7+ years of progressive related experience in collecting accounts receivable or related experience
• Law firm or professional services experience preferred
• Solid understanding of best practices for collections and risk management principles
• Strong leadership, communication, and interpersonal skills
• Ability to influence and work with firm leadership
• High attention to detail and accuracy
• Advanced Excel and financial systems knowledge
• Effective oral and written communication skills, and problem-solving abilities
• Proven demonstration of strong client-service skills
• Ability to research, analyzes, and synthesize information
• Ability to maintain effective working relationships with all levels of firm personnel in a team environment and across multiple offices
• Excellent planning and organizational skills
• Bachelor's degree in business or equivalent experience required.

Benefits

• Additional working hours to meet firm or client requirements are necessary as required.