Microsoft 365 Collaboration Engineer – Technical Specialist

Role Overview

• The Microsoft 365 Collaboration Engineer is responsible for the design, implementation, administration, and optimization of the Microsoft 365 ecosystem
• Ensure a secure, scalable, and highly available collaboration platform that supports voice, video, messaging, and integration with enterprise applications
• Partner with infrastructure, security, networking, and automation teams to deliver a seamless Teams experience aligned with organizational governance, compliance, and business objectives
• Support enterprise collaboration, meeting solutions, app integrations, and lifecycle management across hybrid and cloud environments
• Design, deploy, and manage Microsoft Teams environments in Microsoft 365
• Administer Teams policies (messaging, meetings, voice, app setup, compliance)
• Manage Teams lifecycle (provisioning, classification, expiration, and archiving)
• Optimize performance, reliability, and user experience across Teams workloads
• Support eDiscovery, legal hold, and auditing requirements
• Align Teams configurations with enterprise regulatory and risk frameworks
• Integrate Teams with third-party applications and internal systems
• Support Power Platform (Power Automate, Power Apps) integrations with Teams
• Automate administrative tasks using PowerShell, Graph API, and scripting
• Support bots, connectors, and custom Teams app deployments
• Monitor service health, usage metrics, and adoption trends
• Troubleshoot incidents and service disruptions across Teams workloads
• Partner with service desk and incident management teams for escalation handling
• Document solutions, processes, and operational runbooks
• Drive Teams adoption and best practices across the organization
• Identify opportunities for feature enhancements and platform optimization
• Stay current on Microsoft 365 roadmap and emerging Teams capabilities
• Provide guidance and training to technical teams and end users

Requirements

• Bachelor's Degree or 4+ additional years of equivalent experience
• 5+ years of experience in Microsoft 365 or collaboration platform engineering
• Strong expertise in Microsoft Teams and Microsoft 365 architecture
• Enterprise experience with Exchange Online, Azure AD (Entra ID), SharePoint Online, and OneDrive
• Hands-on experience with Teams policies and governance
• Strong analytical and troubleshooting skills
• Ability to communicate technical concepts to non-technical stakeholders
• Detail-oriented with a focus on governance and operational excellence
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in PowerShell scripting and automation
• Understanding of identity and access management, including SSO, MFA, and Conditional Access
• Knowledge of basic networking fundamentals (QoS, DNS, firewalls, latency, bandwidth planning)
• Familiarity with Microsoft Graph API and automation frameworks
• Familiarity with Power BI dashboards for Teams usage, licensing and reporting
• Experience supporting enterprise-scale Teams or Unified Communications deployments
• Experience in regulated environments (financial services, healthcare, etc.) is a plus

Tech Stack

• Azure
• Cloud
• DNS
• Firewalls

Benefits

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)