Provide strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem.
Serve as a senior advisor to HR Operations leadership, providing guidance and support to Lead Consultants and Service Managers.
Drive the continued maturity of the HR service delivery operating model.
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance.
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.

7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
Demonstrated success leading complex global operating models and HR service delivery functions.
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
Demonstrated capability building, coaching, and leadership experience across complex operational environments.

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.
Opportunity to work from home with a dedicated, private workspace free from distractions.

HR Operations – Service Expert

Key skills