Quality & Enablement Specialist

Role Overview

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
• Use quality monitoring data management system to compile and track performance at team and individual level
• Identify coaching needs and communicate needs to Management and Training Department
• Prepare and analyze internal and external quality reports for management staff review
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
• Provide feedback to sales team leaders and senior leadership
• Create and maintain standardized workflows and procedures
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
• Other applicable duties as assigned

Requirements

• Digital advertising, B2B or tele sales experience required
• previous Quality Assurance experience preferred
• Excellent verbal, written, interpersonal, and organizational skills
• Spanish Speaking Preferred
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
• Results oriented with the ability to motivate others and drive performance
• Ability to multitask and successfully operate in a fast paced, team environment
• A skill’s assessment will be conducted as part of the interview process

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match
• hardship loan program
• access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision