Support Engineer

Role Overview

• Provide remote support for TOMIA’s Network Services software
• Handle T2-3-3+ tickets
• Install, integrate, and configure solutions
• Analyze system outputs in relation to client requirements
• Produce detailed feature request documents
• Perform troubleshooting and debugging on system issues
• Document customer issues in tracking tool
• Ensure time tracking accuracy for cost charging purposes

Requirements

• Bachelor’s degree in Engineering/Telecommunications/Computer Science
• 0-1 years in the Telecommunications industry
• 0-1 years’ experience in a technical support role
• Knowledge of OS – Linux and Windows
• Knowledge of Linux shell scripting
• Knowledge of Database– ORACLE
• Knowledge of GSM [MAP Signaling], CAMEL, ISUP, Sigtran, SIP, SS7
• Diameter Protocols (Gx, Gy) – a strong advantage
• Client-facing experience
• English Language proficiency, written and verbal
• Strong technical and analytical skills
• Ability to juggle/prioritize multiple tasks
• Willingness to travel abroad

Tech Stack

• Linux
• Oracle
• Shell Scripting

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development