Access Coordinator II

Role Overview

• Identify and collect copays, coinsurance, and past due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepares necessary documentation for daily deposits.
• Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Recalls for well child appointments are completed quarterly.
• Front desk clinic closing required twice a week (Thursday & Friday).
• Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
• Review patient accounts for demographical, insurance and/or payment errors.
• Tracking of appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes.
• Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment requests. Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.
• High commitment to maintain consistent attendance required
• Fill in as Call Center Representative and cross trains in various other areas as needed.
• Generates reports for accounting. May perform other duties as assigned.

Requirements

• Minimum Qualifications: High School Diploma/GED.
• Two (2) years of experience in customer service, registration, or scheduling in a healthcare environment.
• Knowledge, Skills, & Abilities: Ability to follow oral instructions, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners. Excellent customer service skills.
• Preferred Qualifications: Knowledge of basic medical terminology. Knowledge of healthcare insurance eligibility. Bilingual-Spanish & English

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy