Collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac
Lead and support a broad portfolio of programs, including Field Performance Reporting and Customer Experience Cases
Manage a variety of reports and dashboards, including field performance and logistics tracking
Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
Manage the relationship with J.D. Power to support continued award-winning performance
Lead Chevrolet EV strategy and manage retail innovation initiatives.

7+ years of experience in marketing, sales operations, and/or field sales
Bachelor’s degree required
Strong knowledge of field and dealer operations
Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
Experience leading people and managing complex organizations and cross-functional teams
Strong Excel and data analytics skills to support cross-functional initiatives and business strategies.

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

Manager, Sales Effectiveness & CX

Key skills