About this role

Respond to customers via chat, clarifying doubts and assisting with the Contmatic system
Assist customers with requests related to Personnel (Payroll) routines
Log support interactions in the support platform
Focus on providing the best customer experience, ensuring quality, speed, and resolution in support
Monitor area metrics and contribute to meeting the team's goals
Collaborate with other teams to resolve customer requests
Participate in training and stay up to date on Contmatic products and features

Knowledge of Personnel (Payroll) routines
Basic knowledge of payroll, vacations, terminations, eSocial, FGTS Digital, DCTFWeb, and other statutory/ancillary obligations
Experience in customer service
Experience providing support at accounting software companies or accounting firms is a plus
Experience with the Zendesk platform is a plus
Familiarity with Microsoft Office and/or Google Workspace is a plus
Customer service or communication certifications are a plus

Junior Customer Service Analyst – Personnel (Payroll)

Key skills