Experienced Critical Power Field Technician – UPS Field Engineer

Role Overview

• Perform preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment.
• Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices.
• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure.
• Respond to emergency service calls and restore customer systems to operational status while maintaining the highest safety and quality standards.
• Perform battery testing, capacity testing, failure analysis, and lifecycle replacement services.
• Complete service reports, maintenance documentation, and customer communications accurately and professionally.
• Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery.
• Mentor junior technicians and support field training efforts by sharing troubleshooting techniques, safety practices, and technical knowledge.
• Maintain compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements.
• Support additional field service activities as business and customer needs evolve.

Requirements

• Minimum 3+ years of hands-on experience servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical infrastructure.
• Experience supporting equipment from manufacturers such as Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or comparable critical power platforms is strongly preferred.
• Strong understanding of AC and DC electrical theory, power distribution systems, and battery technologies.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Experience using multimeters, power quality analyzers, battery testing equipment, and other diagnostic tools.
• Demonstrated ability to independently troubleshoot and resolve complex electrical and electronic system failures.
• Strong customer-facing communication skills with the ability to explain technical findings, recommendations, and corrective actions to both technical and non-technical stakeholders.
• Proven commitment to safety, quality workmanship, and professional accountability.
• Valid driver's license and willingness to travel within the assigned service territory, including occasional overnight travel as required.

Benefits

• health and life insurance
• 401k with employer match
• paid time off
• tuition reimbursement
• professional development courses