Dutch-Speaking Customer Support Specialist

Role Overview

• Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues
• Handle sensitive customer data securely, complying with GDPR and PCI standards
• Contribute ideas to optimize processes and elevate overall team performance

Requirements

• Native or near-native Dutch speaker
• Strong command of English (B2 or higher)
• Excellent communication, empathy, and active listening
• Structured, detail-oriented professional
• Goal-oriented and proactive mindset
• Previous experience in customer service, e-commerce, or tools like SAP (nice to have)

Benefits

• Fully Paid Training
• Meal Allowance: 7.00€ net per working day (approx. 140€–150€ net extra per month)
• Performance Bonus: Monthly bonus based on quality and efficiency targets
• Growth: Concrete career pathing and internal promotion opportunities
• Equipment: We provide all the necessary IT hardware for your home office