Lead and develop a global team of APM engineers, monitoring specialists, platform administrators, and service providers
Create and maintain a multi-year roadmap for monitoring, event management, automation, and AIOps capabilities
Define and execute the enterprise APM and Observability strategy
Drive adoption of observability standards across business applications and infrastructure platforms.
Build technical competencies in observability engineering, automation, cloud monitoring, and AIOps
Own global APM platforms including Dynatrace, OpenText, OpenTelemetry ecosystem
Ensure service availability, scalability, performance, and compliance with SLAs and KPIs
Manage monitoring platform contracts, licensing, and vendor relationships and drive cost optimization initiatives and maximize platform utilization
Establish monitoring standards, dashboards, alerts, and operational procedures
Manage departmental budgets and investment planning
Ensure compliance with ABB IS policies, standards, and controls
Maintain audit readiness and operational documentation
Drive continual service improvement using operational analytics and performance data
Establish clear performance objectives, career development plans, and succession strategies
Engage with senior leadership to ensure monitoring capabilities align with business outcomes
Represent monitoring services in executive governance forums and technology councils

Bachelor's Degree in Computer Science, Engineering, Information Systems, or related discipline.
12–15+ years of IT experience.
8–10+ years in application monitoring, observability, IT operations, or performance engineering.
5+ years leading global technical teams.
Experience managing enterprise application monitoring platforms at scale.
Experience driving transformation and service improvement initiatives.

IS Department Manager – Application Performance Monitoring

Key skills