Medical Group Scheduler

Role Overview

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations

Requirements

• High school diploma or GED required
• Minimum nine months of experience in an office, healthcare, or customer service environment required
• Must successfully complete Epic scheduling competency within 90 days of hire
• One or more years of experience in a provider office, call center, or similar healthcare environment preferred

Benefits

• comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits
• Employee Wellness rewards program that provides opportunities to enhance your health and activate your well-being
• Engaging wellness activities like wellness challenges, webinars, preventive screenings