Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions
Act as the main liaison between various business lines and clients to facilitate fraud prevention
Review account activity, place security holds, and set up passcodes as necessary
Create, document, and escalate fraud alerts, and build case files for investigation
Provide timely information to clients regarding their claims
Collaborate with different departments within the fraud division
Complete forms to return unauthorized items and perform other tasks or special projects as needed

High School Diploma or GED equivalent
Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions
Strong ability to meet production goals and manage multiple tasks efficiently
Ability to work independently and make decisions with minimal supervision
Excellent written and verbal communication skills
Exceptional attention to detail
Outstanding customer service abilities

Employee workspaces prioritizing in-office presence
Flexible options where roles can be performed effectively in a mobile environment

Fraud Hotline Agent

Key skills