Access Coordinator II

Role Overview

• Serve as a key patient resource for registration activities and drive comprehensive data collection to support high-quality patient care.
• Handle demographics, insurance information and eligibility, preferred pharmacy data, and financial transactions.
• Coordinate scheduling and respond to patient information requests in alignment with UAMS South Central workflows and policies.
• Perform all duties of Access Coordinator I and take on additional responsibilities to support patient care operations.
• Identify and collect copays, coinsurance and past-due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepare necessary documentation for daily deposits.
• Work registration, and front desk and assist billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Monitor changes in billing procedures within assigned areas and communicate changes to employees in the work unit.
• Review patient accounts for demographical, insurance and/or payment errors.
• Track appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Review and match patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility and counsel patients regarding office policies.
• Review Patient Portal request for demographic or other changes.
• Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment request.
• Review appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Fill in as Call Center Representative and cross train in various other areas as needed.
• Generate reports for accounting.

Requirements

• High School Diploma/GED
• Two (2) years of customer service or healthcare experience.
• Good communication skills.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Preferred Qualifications: Two (2) years of experience in registration or scheduling in a healthcare environment
• Knowledge of basic medical terminology.
• Knowledge of healthcare insurance eligibility.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy