Obtain insurance information
Complete referral forms
Counsel patients on financial assistance over the phone or by email
Schedule and coordinate patient appointments over the phone or by email
Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
Review schedule for new patients, updating when necessary
Cover patient incoming clinic calls as needed
Perform daily edits and changes to provider scheduling templates
Address in-basket messages, appointments in work queues, and worklists in Epic
Work with Relatient patient reminder system results and contact patients or make scheduling changes
Maintain Handholder matrix
Perform other duties as assigned

High school diploma or equivalent high school certification or combination of education and/or experience
Experience in a medical office setting is essential to this position
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)
Epic Applications
Financial Information
HIPAA Compliance
Insurance
Interpersonal Communication
Microsoft Office
Organizing
Patient Communications
Physician Communications
Prioritization
Scheduling

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources

Billing/Scheduling Associate I – Psychiatry

Key skills