Customer Service Representative

Role Overview

• Provide ongoing support to internal associates across Ferguson Home sales and support teams
• Research and respond to lead time and ETA requests submitted through internal applications
• Identify where items were ordered, including reviewing purchase orders and sourcing details
• Utilize order management systems to research order history and status
• Communicate clearly and professionally with internal partners through written and verbal communication
• Follow established processes to ensure accurate, consistent, and timely responses
• Manage multiple requests simultaneously in a fast‑paced environment while maintaining focus, attention to detail, and appropriate urgency

Requirements

• Demonstrated focus on delivering a positive customer experience
• Career‑oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
• Attention to detail with the ability to research and analyze order information
• Process‑oriented mindset with strong organizational skills
• Effective verbal and written communication skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities