Key skills
Leadership
About this role
Role Overview
- Design and lead a centralized QA strategy across all ROI operations
- Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations
- Maintain centralized oversight of quality risks across all accounts and regions
- Build role-based learning paths and monitor compliance training completion
Requirements
- Deep ROI & Compliance Expertise
- Enterprise QA Leadership mindset
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and the ability to respond quickly to quality/training needs
- Identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with onshore/offshore operations teams
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development