Own all four adoption phases end-to-end for a portfolio of enterprise accounts
Maintain a customer-specific 30/60/90 roadmap, updated weekly
Run every customer-facing meeting type in the process
Publish a monthly async leadership update to each account’s executive sponsors
Own customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account.
Instrument and maintain accuracy tracking in collaboration with the customer
Identify and capture failure modes through power-user 1:1s
Debug and resolve platform issues surfaced during adoption
Synthesize customer feedback into structured product roadmap input

5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company.
Genuine technical depth
Demonstrated ability to run executive-level conversations and engineer-level conversations
Experience driving adoption of a technical product
Strong written communication.
Comfort with ambiguity and a builder’s instinct

AI Adoption Engineer

Key skills