Care Management Support Coordinator III, NICU

Role Overview

• Works with care management team on administrative care management activities
• Performs outreach, answers inbound calls, and schedules services
• Serves as a point of contact to members, providers, and staff to resolve issues
• Documents member records in accordance with current state and regulatory guidelines
• Provides outreach to members via phone to support with care plan next steps
• Connects members to community or health plan resources
• Supports member onboarding and day-to-day administrative duties
• Works with care management team on escalating requests and inquiries to management
• Complies with all policies and standards

Requirements

• Requires a High School diploma or GED
• Requires 2
• 4 years of related experience

Benefits

• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules