Customer Support Manager

Role Overview

• General customer support via phone, email and chat in German, English and French, and possibly Italian
• Ensure the smooth running of daily operations
• Various administrative tasks
• Support other team members
• Ensure ongoing process optimization

Requirements

• A positive personality with completed commercial or business administration training
• Several years of professional experience in administration, (telephone) customer support or social insurance
• Mandatory fluency in German, English and French (any additional language is a plus)
• Proficient with standard MS Office applications
• Motivated, able to work independently and with attention to detail
• Communicative, stress-resistant, able to think holistically, quick to grasp new information, eager to learn and committed to continuously reviewing and improving existing processes
• Available immediately or by agreement

Benefits

• Hybrid work model with a modern office at Zürich Wiedikon train station
• Diverse, committed team with strong camaraderie
• Regular team events and social gatherings
• Free coffee, tea and snacks in the office
• Start-up spirit, flat hierarchies and direct lines of communication
• Several office dogs 🐶