Own and develop internal platforms and tools for operational teams.
Analyze user journeys and identify opportunities to improve operational processes.
Conduct user research, gather feedback, and validate product hypotheses with internal users.
Define product requirements, prioritize the backlog, and drive roadmap execution.
Work closely with Engineering, Design, and Analytics teams to deliver impactful product improvements.
Launch pilot initiatives, measure results, and scale successful solutions across the organization.
Measure the impact of product changes on operational efficiency and team productivity.
Contribute to the development of key internal products, including Agent App, workforce planning solutions, and other operational platforms.

3+ years of Product Management experience developing internal products, platforms, or employee-facing tools (Internal Products / Internal Platforms).
Experience owning products throughout the full product lifecycle—from problem discovery and requirements definition to launch, adoption, and scaling.
Experience working closely with operations, distributed teams, or field teams.
Strong analytical and systems thinking, with the ability to make data-informed product decisions.
Upper-Intermediate (B2+) English or higher, with confidence communicating in an international environment.

Product Manager, Partners & Distribution

Key skills