Technical Support Services Technician I

Role Overview

• Build and maintain relationships with clients and other team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Participate in equipment liquidations.
• Perform routine maintenance following company and client standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Work to ensure physical cabling infrastructure meets desired standards.

Requirements

• Basic comprehension of networking protocols and concepts such as TCP/IP addressing and VLANS.
• Basic familiarity with network-based PC operating system deployment.
• Display a professional, reliable, trustworthy, and positive demeanor.
• Have a basic understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
• Have basic experience with Microsoft Office applications.
• Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
• Possess ability to maintain confidentiality of accessed, processed, or stored information.
• Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
• Possess the ability to troubleshoot, diagnose and solve problems and document all steps taken for resolution including an internal ticketing system.
• Able to work and adapt in an evolving-priority environment.
• Follow processes and protocols.
• Meet deadlines and manage multiple tasks simultaneously.
• Ensure physical cabling meets desired standards.
• Learn software tools/applications (e.g., asset tracking and ticketing system)

Tech Stack

• TCP/IP

Benefits

• Health, dental, vision, life insurance
• Paid time off and paid holidays
• Paid Parental Leave
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA