Hospital Admissions Coordinator

Role Overview

• Answer and manage incoming referral and admission calls throughout your shift
• Coordinate admissions into available psychiatric hospital beds
• Divert referrals to appropriate outpatient services when inpatient criteria are not met
• Provide trauma-informed, compassionate support to individuals, guardians, and referral partners
• Utilize Electronic Health Records (EHR) and multiple Microsoft 365 applications simultaneously
• Collaborate with internal teams and community partners to ensure timely placement and communication
• Accurately document assessments, referrals, and admission information
• Maintain professionalism and composure during high-stress and crisis situations
• Deliver exceptional customer service while protecting confidentiality

Requirements

• Bachelor's degree in Social Work, Education, Sociology, Psychology, Counseling, Human Relations, Criminal Justice, or a related field preferred
• High School Diploma or equivalent with at least two years of relevant experience may be considered
• Must be at least 20 years of age
• Valid driver's license and proof of auto insurance
• Two or more years working with vulnerable, at-risk, or economically disadvantaged youth or adults
• Experience with crisis intervention and de-escalation
• Knowledge of trauma-informed care principles
• Experience using Electronic Health Records (EHR)
• Strong proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
• Excellent multitasking, organization, and time management skills
• Strong written and verbal communication abilities
• Ability to work independently in a remote environment while effectively collaborating with teammates
• High attention to detail and commitment to accurate documentation

Benefits

• Fully Remote After Training
• Flexible work arrangements
• Ongoing training and professional development
• Career growth and advancement opportunities