Junior Systems Administrator – Voice Engineer

Role Overview

• Configure, maintain, and support VoIP and PBX systems in hospitality environments
• Assist with deployment, provisioning, and ongoing maintenance of customer systems
• Monitor voice services, infrastructure alarms, system health, and network performance
• Perform routine maintenance, OS updates, patches, and system checks on deployed systems
• Troubleshoot SIP, VoIP, networking, and infrastructure-related issues
• Support internal Tier 1 and Tier 2 teams with escalated technical issues
• Analyze logs, packet captures, and monitoring tools to identify and resolve issues
• Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting
• Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions
• Communicate technical information clearly to both technical and non-technical stakeholders
• Participate in remote troubleshooting sessions and technical meetings
• Maintain professionalism during customer interactions and support escalations
• Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures
• Develop Wiki-based knowledge base articles and technical standards
• Assist with improving operational procedures and technical workflows

Requirements

• Strong English communication skills — both written and verbal
• Ability to clearly explain technical concepts in a concise and professional manner
• Prior experience working with VoIP, SIP, or PBX technologies
• Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure
• Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor
• Strong technical aptitude in Linux systems and command-line environments
• Familiarity with FreePBX environments and VoIP system administration
• Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts
• Strong understanding of the OSI (Open Systems Interconnection) model and its practical application in troubleshooting and network design
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to work independently while remaining highly collaborative within a remote team environment
• Ability to manage priorities and adapt in a fast-paced operational environment
• Professionalism, accountability, integrity, and strong ownership mentality
• A Plus to Have Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory
• Experience with hospitality technology environments or hotel IT systems
• Familiarity with scripting or automation tools such as Bash or Python
• Experience with virtualization platforms, VPN technologies, and monitoring systems
• Familiarity with Linux server administration and system hardening
• Experience working with ticketing systems and remote support platforms
• Network+ and/or Cisco Systems CCNA certifications are highly desirable
• Experience with FreePBX software applications and Sangoma-based solutions.

Tech Stack

• Linux
• Python
• Switching
• TCP/IP
• VoIP

Benefits

• Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.