Client Solutions Specialist

Role Overview

• Collect delinquent accounts according to collection strategies
• Provide exceptional client service to all Clients
• Achieve performance expectations for collection efforts
• Provide Clients with cure plans and negotiate payment arrangements
• Disclose all relevant account information to Clients
• Manage client communications and provide accurate account details
• Work accounts thoroughly according to established procedures
• Document all collection efforts in the system of record
• Execute on the established call scripts
• Achieve acceptable call monitoring scores
• Communicate with Client Default Leaders

Requirements

• High school diploma or equivalent education and related training or experience
• Strong verbal and written communication skills
• Basic Computer skills
• Ability to perform in a fast paced, highly dynamic environment
• Ability to work flexible schedule, including overtime as needed
• Previous Client service, collections, or sales experience (preferred)
• Bilingual (preferred)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Paid vacation days (minimum 10 days)
• Paid sick leave (minimum 10 days)
• Paid holidays