Manage inbound and outbound calls while providing quality customer service and using effective communication
Answer 50-70 incoming calls per 8-hour shift
Process new and refill prescription orders
Fax and/or call veterinarians for refill requests
Check voicemail and return customer calls
Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service
Inform patients of tracking status on their orders
Check and verify invoices/charges
Scan and file orders in appropriate folders
Read and understand prescription orders
Navigate multiple internal computer systems

You must be a certified Pharmacy Technician in the state of TEXAS
You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus.
You have a customer-focused (and in our case, a pet-focused!) mindset
You thrive in a fast-paced work environment
You are able to remain in a stationary position (sitting/standing) for prolonged periods of time
You are able to move boxes holding medications weighing up to 25lbs
You have excellent communication skills
both written and verbal
and are a collaborative, team-player
You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
You have the ability to learn and adapt to new processes and procedures
You constantly strive to “wow” clients and patients
You have a strong sense of ownership and accountability
You are scrappy and resourceful
You’re not afraid of wearing multiple hats
you pitch in to help the team when necessary
You have flexibility to work nights, weekends, and holidays
MUST LOVE PETS!

Care Technician

Key skills