About this role

Shape how customers stay informed through status updates
Design and deliver simple ways for customers to check status
Create seamless experiences across web and mobile
Collaborate with teams across the company including Product, Engineering, Design, and business groups
Help customers feel informed, in control, and confident

Bachelor’s degree required
10+ years of experience in product management, digital product, or related roles
Experience working on customer‑facing web and/or mobile experiences
Experience defining product direction and turning ideas into delivered solutions
Comfortable working across teams and building alignment in complex organizations
Experience using customer feedback, usage patterns, and testing to guide decisions
Experience partnering closely with engineering teams to bring ideas to life
Ability to break down complex problems into clear, actionable steps
Thoughtful approach to making decisions, using data, feedback, and experience to guide your path forward

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Director, Product Manager – Enterprise Customer Status Experiences

Key skills