About this role

Process requests for title documents received via email and phone
Respond professionally and accurately to client inquiries
Interact with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
Maintain various client requirements and act accordingly for multiple clients at one time
Complete various title transactions within the full title management scope
Review account and title histories and provide thorough updates to clients including title status, password resets, billing questions
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing

High school diploma
AA degree or higher preferred
2-4 years’ related experience (Preferred)
Comprehensive knowledge of subject matter
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Accurate keyboarding skills

Customer Service Representative

Key skills