Customer Support Specialist

Role Overview

• You are the reliable voice of our customers: from tickets to phone calls you resolve issues and turn satisfied users into fans.
• You handle inquiries via ticketing system, email, or phone and prioritize them with a cool head and a clear sense of urgency.
• Technical questions? No problem! You find solutions and explain them so every customer can understand.
• You document solutions and continuously expand our knowledge base so the team stays up to date and well prepared.
• Recurring issues? You escalate them directly to Engineering & Product and ensure they are resolved sustainably.
• Together with the team you make customer onboarding easy — ensuring customers are delighted from day one.

Requirements

• Initial experience in customer support/helpdesk (1–2 years).
• Excellent German and English skills.
• Enjoy interacting with customers and communicate in a solution-oriented manner.
• Structured working style, even with complex inquiries.
• Technical understanding (IT security, SaaS advantageous).
• Experience with ticketing tools (Zendesk, Intercom).

Benefits

• Fair terms, smart benefits and flat hierarchies to support your success.
• Full-time or part-time (75%) with up to 2 days remote work per week (Braunschweig region).
• 50% company contribution each for the D-Ticket and Hansefit (fitness program).
• 30 days of vacation + flexible working hours.
• Training budget + support-focused training.
• MacBook + modern tools.
• Flat hierarchies and teamwork at the Braunschweig office.