Key skills
Sales
About this role
Role Overview
- Responsible for sales activities and keeping a good relationship with customers.
- Act on action plans produced by Sales Action Planning including understanding the contract terms and conditions of the customer.
- Regular customer contact by phone, emails, entertainment, or visits when appropriate.
- Update knowledge of customers’ needs and requirements, business situation, their market/industry information, buying and sourcing patterns (booking prospects), pricing policies, competitors’ activities, customer allocation, equipment, and logistics, etc.
- Provide regular updates on network and service products via product brochures and presentations.
- Update customers on company policy and act on conference initiatives where appropriate.
- Review customers’ feedback on service quality.
- Register customer complaints in the complaint’s logbook and action as and when required with feedback to the customer.
- Support and assist on issues that arise. Ensure customer complaints are promptly addressed and corrected by discussion with concerned parties.
- Manage all customer interface activities and ensure that they are handled efficiently.
- Selling VAS of CMA product.
- Receive, qualify in priority customers’ requests and process their requests.
- Plan and conduct a commercial visit according to the commercial action plan and produce the visit report.
- Ensure follow-up on her/his customers' portfolio payment and contribute to recovering unpaid debt.
- Participate in commercial events and develop a professional network within her/his commercial area.
- Participate in establishing the Commercial actions plan and ensure the right customer segmentation is selected in her/his area.
- Ensure update of commercial data in the information system.
Requirements
- Minimum 1-2 years of working experience in the shipping/forwarding industry.
- Fresh Graduates are welcome.
- Minimum bachelor’s degree / University graduated.
- Good command of spoken and written English.
- Excellent presentation.
- Customer knowledge.
- Pricing knowledge.
- Knowledge of the shipping/forwarding industry is preferable.