Inside Sales, Inbound

Role Overview

• Act on action plans produced by Sales Action Planning including understanding the contract terms and conditions of the customer.
• Regularly interacts with customer via email, phone, and face-to-face meetings to address needs and foster long-term partnerships.
• Update knowledge of customers’ needs and requirements, the business situation, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, competitors’ activities, customer allocation, equipment, and logistics etc.
• Provide regular updates on network and service products via product brochures and presentations.
• Update customers on the company policy and act on conference initiatives when appropriate.
• Review of customers’ feedback on service quality.
• Register customer complaints in the complaint’s logbook and action as and when required with feedback to the customer.
• Support and assistance on issues that arise.
• Ensure customer complaints are promptly addressed and corrected by a discussion with concerned parties.
• Manage all customer interface activities and ensure that they are handled efficiently.
• Promoting and Selling Value-Added products.
• Receive, qualify in priority customers’ requests and process their requests.
• Plan and conduct commercial visit according to the commercial action plan and produce visit report.
• Ensure follow up on her/his customers portfolio payment and contribute to recover unpaid debt.
• Participate in commercial events and develop a professional network within her/his commercial area.
• Participate in establishing the Commercial actions plan and ensure the right customer's segmentation is selected in her/his area.
• Ensure all sales-related data, including pipeline stages and strategic plans, are kept current in systems.

Requirements

• Minimum 2 of working experience in the shipping/forwarding industry.
• Minimum bachelor’s degree / University graduated
• Good command of spoken and written English
• Excellent presentation
• Customer knowledge
• Pricing knowledge
• Knowledge shipping/forwarding industry is preferable

Benefits

• Health insurance
• Retirement plans
• Paid time off