Manage and oversee outsourced accounting services and service providers.
Ensure compliance with EU regulations and internal governance standards.
Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.
Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.
Define, implement, and monitor KPIs and SLAs.
Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.
Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.
Act as the main point of contact between Emma and external accounting providers.

You have a Bachelor's/Master’s Degree.
You bring 7+ years of professional experience, with a track record in BPO/Vendor management across multiple regions, from Customer Service to Finance Operations.
You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.
You have advanced proficiency in Microsoft Excel
Power Query, Power BI, or Tableau is a plus.
You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
Excellent communication skills in English, both written and verbal.

Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
Work with and learn from experts in diverse fields
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Senior BPO Manager – Finance

Key skills