People Operations Coordinator

Role Overview

• Write clear, step-by-step guides for how we do things
• Keep our process maps and documents up to date and easy to find
• Help update reports and dashboards
• Help track key numbers and understand what they’re telling us
• Support small projects that improve how we work
• Keep our help guides and self-service pages simple and useful
• Help review how work gets done and suggest better ways
• Help test and roll out new ways of working
• Notice things that aren’t working well and flag any gaps
• Help the team stick to our agreed ways of working
• Help keep our systems and process documents current

Requirements

• Very organised, with a strong eye for detail
• A clear, simple writer — you can explain a process so anyone can follow it
• Comfortable with everyday tools like Word, Excel, and Google Workspace, and happy to learn new systems
• Curious and a quick learner who enjoys understanding how things work
• Reliable, and able to manage your own tasks and deadlines
• A team player who’s comfortable asking questions and working with different people
• Any experience in operations, admin, People/HR, or a process-focused role is a bonus, but not essential — attitude and a willingness to learn matter most

Benefits

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Office snacks every day
• Friendly, comfortable and informal office environment in Central London