Communicate with global Lush customers through various channels, including phone, chat, text, and email
Handle customer feedback and answer questions using trained methods and tools
Assist with responding to customers in crisis situations
Assist customers with digital orders
Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support
Stay up to date with brand and product training to provide information on products and company initiatives.
Educate customers on our brand values
Drive sales through effective Product recommendations
Investigate lost packages with our transport partners
Follow and promote all company policies, guidelines, procedures, and expectations
Follow and maintain all data privacy procedures to ensure the safety and security of customer information
Meet and exceed service levels and departmental goals
Consistently deliver a world-class customer experience

Current Lush employee
Ability to identify and assess customer needs and resolve issues with a customer-first approach
Strong oral and written communication skills with accurate spelling and grammar
Excellent computer skills; ability to navigate multiple screens and programs
Open availability and flexible to working evenings and occasional weekends, overtime, and holidays
Strong critical thinking skills, creativity, and problem-solving skills
Exceptional organizational skills and impeccable attention to detail
Reliable, consistent attendance, punctual, and dependable
Strong teamwork ethic
Ability to de-escalate customers
Great team player, as well as self-motivated and proactive
Fluid and flexible to continuous improvement changes within the department

Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027.
For successful current core staff members, you will return to your core role within the business once your seasonal contract is complete.
Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household.

Seasonal Customer Care Market Specialist

Key skills