Developing, maintaining, and continuously improving end-to-end HR process documentation in partnership with global and regional stakeholders
Ensuring process materials remain accurate and up to date, reflecting ongoing improvements, stakeholder input, and governance requirements
Supporting governance frameworks that promote consistency and alignment across regions and business units
Acting as a point of ownership for process standards, including managing escalations where needed
Identifying and driving opportunities to simplify, standardize, and improve HR processes to enhance efficiency and service quality
Partnering with Digital HR and Technology teams to prioritize and implement process improvements, including system-related enhancements (e.g., ServiceNow)
Contributing to system design and optimization through process expertise, including workflows, automation logic, and case handling
Defining and monitoring key performance indicators (KPIs) and service level agreements (SLAs) to track process effectiveness
Analyzing performance trends, identifying recurring issues, and recommending solutions
Providing insights and reporting to HR Operations and leadership teams on process performance and improvement outcomes
Supporting change adoption through clear documentation, process visuals, and training materials
Building strong partnerships with cross-functional stakeholders to enable consistent process execution globally

Proven ability to analyze, document, and improve business processes
Experience working within HR operations, shared services, or a global business environment
Strong stakeholder management skills across different functions, regions, and levels of seniority
Attention to detail and ability to manage multiple priorities effectively
Experience using process mapping tools and HR systems (such as ServiceNow or Oracle HCM, or similar platforms)

Human Resources Analyst

Key skills