Oversee critical incoming inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.
Investigate multifaceted technical service issues to deliver rapid, efficient, and permanent resolutions for our commercial partners.
Work hand-in-hand with internal Sales, Logistics, and Engineering divisions to guarantee total operational alignment and absolute data accuracy.
Achieve a healthy balance between office collaboration and personal time with a hybrid work structure.

Absolute native or near-native mastery in both Czech and German is mandatory.
A minimum proficiency level of B2 (Upper-Intermediate) in English is required.
A demonstrated ability to remain calm, poised, diplomatic, and courteous during peak operational surges and high-pressure customer scenarios.
Comfort navigating advanced enterprise software applications and multitasking across multiple web-based tools simultaneously.
Total readiness to operate within a 24/7 rotating shift framework.

Premium private medical and life insurance policies for you and your dependents, starting from day one.
Fully paid onboarding with an intensive, fully funded professional training academy.
Premium relocation support, with a high-end, fully furnished apartment in the city of Ghent 100% free of charge for your first 30 days while you locate permanent housing.
Predictable shifts with full-time operational schedules finalized well ahead of time, allowing personal planning and hobbies with certainty.
Structured advancement tracks designed to accelerate promotion into corporate leadership, management, or specialized technical tracks worldwide.

Czech and German Speaking Customer

Key skills