Handling Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.

Native or near-native fluency (C1/C2 level) in written and spoken Dutch, alongside a solid professional command (B2 level) of English for internal company communication.
Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently.
Superb verbal and written communication abilities, backed by a patient, solution-oriented, and customer-first approach.
Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms.
Preferred Assets (Optional): Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks. A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances.

Language Bonus: An extra €150 monthly premium for utilizing your specialized Dutch language skills.
Performance Bonus: Up to €100 monthly in KPI incentives based on quality and productivity targets.
Meal Allowance: €7 per active working day (adding roughly €140 to €150 extra net cash per month).
Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day.
Career Progression: Transparent paths for rapid internal promotion. We heavily favor our current staff when filling openings for Team Leaders, Quality Assurance Analysts, and Corporate Trainers.
Company Culture: A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team.

Dutch Speaking Customer Experience Specialist

Key skills