Analyze and monitor claims/loss ratio reports.
Monitor and follow up with clients.
Develop strategic actions for customer loyalty and retention, offering customized solutions.
Receive complaints and clarify doubts, ensuring they are resolved quickly to improve the customer experience.
Analyze area data/metrics and team productivity (performance), generating insights for management and supporting goal achievement.
Prepare reports.
Identify improvement opportunities to enhance the customer experience.
Perform account/process changes (additions, modifications, or removals).

Currently enrolled in a Bachelor's degree in Business Administration, Commercial Management, or related field.
Proficient in Microsoft Office.
Previous experience in a similar role.

Client Relationship Analyst

Key skills