Key skills
AgileMentoringCommunication
About this role
Role Overview
- Assess and qualify requests escalated from Level 1
- Perform actions to resolve Level 2 support requests
- Update required information in the ticketing tool
- Maintain and update documentation (operational procedures/manuals, user guides)
Requirements
- Bachelor's degree (Bac+3) in Computer Science or equivalent
- Proven practical experience in a related role
- Qualify and handle requests with rigor and a strong customer-service orientation
- Use ticketing tools to ensure structured follow-up
- Execute database queries and manage application access
- Work collaboratively in a team with clear and effective communication
Benefits
- Exposure to Agile practices, UX, Responsible Digital (Sustainable IT), Web, Data, Cybersecurity, DevOps, Cloud
- Access management
- Onboarding and mentoring by experienced consultants