Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using both Waterfall and Agile methodologies.
Actively mentor and develop Project Specialists to build high-performing delivery teams.
Drive the quality, efficiency, and effectiveness of CX functions through AI-integrated processes and digitized delivery.
Serve as a strategic advisor to help customers achieve business outcomes, operational objectives, and service landmarks.
Lead multiple simultaneous, multi-disciplinary customer-facing projects, including internal Cisco initiatives and ongoing optimization services.

5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.
College/University degree or equivalent. MBA/MCA/M.Tech preferred.
Professional PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).
Proficient in managing scope, time, cost, quality, human resources, risk, and communications of a project.
Strong foundational knowledge of network architecture (routing, switching, internet protocols) and Cisco hardware/software solutions.
Excellent English communication skills (written and oral).

Customer Project Manager

Key skills