Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses
Communicate, implement, and monitor strategies to ensure goals and objectives are attained
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition
Accountable for overall staffing and leadership of the team
Develop succession planning for all key positions
Responsible for the general administration of the team
Provide ongoing coaching, guidance and feedback regarding performance

A valid RIBO or OTL license is required
Strong knowledge of the P&C insurance industry, with personal lines sales experience
Leadership and people management experience
Demonstrated sales acumen, with the ability to coach and develop others
Proven change management capability
Strong customer focus; able to understand and respond to customer needs
Excellent communication and interpersonal skills
Strong ability to manage multiple priorities
Knowledge of Brokerage Management Systems and tools (EPIC) is an asset

Customer Experience Leader – Personal Insurance

Key skills