Field Service Advisor

Role Overview

• Your responsibilities include selling and supporting our service offerings for construction machinery in West Mecklenburg–Vorpommern, within the operating area of the Rostock branch.
• In addition, you are responsible for the personal and independent support and advisory of your customers as part of our comprehensive customer service.
• You are responsible for selling customer service offerings and spare parts.
• With your subject-matter expertise, you support the sales and implementation of digital service solutions.
• You proactively advise existing customers and acquire new customers.
• You also coordinate service and spare-part orders and prepare repair quotations.
• You create tailored problem solutions from our comprehensive service portfolio, aligned with the needs of our customers.

Requirements

• Education
• You have successfully completed a commercial or technical vocational training.
• Practical experience
• You have experience in service sales, dispatch/scheduling, and spare-parts sales.
• Customer and sales orientation
• You demonstrate a strong sales focus and act in a customer-oriented manner.
• Doer & team player
• A proactive, hands‑on approach and strong communication skills are among your strengths.
• IT skills
• Confident use of common MS Office programs, DispoTool, and Salesforce completes your profile.

Benefits

• Stability and security: We offer you a secure position within a stable corporate environment.
• Work-family support: Take advantage of our advisory services for career and family and receive a childcare subsidy.
• Attractive benefits: In addition to participation in the annual company results, you receive a contribution to capital-forming savings (vermögenswirksame Leistungen) and a company pension plan to help build a solid foundation for your future retirement.
• Corporate benefits: Benefit from discounts with various providers through our corporate benefits program.
• Grow with Zeppelin: Continuously expand your skills and open doors to new career opportunities with our extensive training and development programs.
• Work-life balance: Remote work options and 30 vacation days help you balance work and personal life.
• Benefit from ergonomic consultations and health days.
• Onboarding event: Welcome aboard! Our onboarding event warmly welcomes you to the Zeppelin team and ensures a successful start in your new role.
• Fit and healthy: Your health and well‑being matter to us. With our Z FIT initiative you can participate in sports-themed weeks and team events and benefit from a company bike.
• Together for a sustainable future: Through our sustainability strategy, we implement measures in CO2 reduction, waste avoidance, and life cycle management to achieve CO2 neutrality and secure future viability.
• We value diversity: We promote a diverse, appreciative, and inclusive corporate culture based on trust, respect, and equal opportunity.